• You will provide first-level technical support to end-users via Slack, Freshdesk, and in-person, gaining hands-on experience in a fast-paced corporate environment
• Provide first-level technical support, including account lockouts, password resets, and access requests
• Troubleshoot hardware (laptops, desktops, peripherals) and software installation/configuration issues
• Assist with basic network connectivity and VPN support
• Support the IT equipment lifecycle, including setup, deployment, and configuration
• Assist with the new hire onboarding and employee offboarding processes
• Contribute to creating and maintaining technical documentation and knowledge base articles
• Collaborate with the IT Service Desk and IT Engineering teams on projects

Escalate complex issues and maintain a high level of customer service and professionalism

• Foundational understanding of Windows and macOS
• Familiarity with collaboration tools (Zoom, Slack) and productivity applications (Microsoft Office Suite, Google Workspace)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Strong customer service and communication skills, organizational skills, and a proactive, solution-oriented mindset
• Ability to lift and move computer equipment as needed
• Academic Excellence: Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA
• Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026)
• Excellent Communication Skills: Strong verbal and written communication skills
• Entrepreneurial Spirit: A passion for problem-solving and a desire to drive results
• Legal Authorization: Ability to provide proof of legal right to work in the United States
• Provide Unofficial Transcript
• Relevant IT coursework or certifications (e.g., CompTIA A+)
• Exposure to device management (Intune) and identity/access management (Okta)

Familiarity with scripting languages (PowerShell, Bash) or cloud-based services (AWS, Azure, Google Cloud)

Location Requirement: Ability to commute to our North Bethesda, MD, Lexington, KY or Waltham, MA office to work onsite for at least 3 days a week

The estimated base pay rate for new hires into this role is $22.00 per hour depending on factors such as job-related skills, relevant experience, and location