• This role involves traveling to various locations to install, service, and upgrade smart locker equipment, while diagnosing and resolving technical issues to keep systems running smoothly
• You'll also train customers on proper equipment use and maintenance, helping them maximize value from our products
• In addition to your technical skills, you'll serve as a trusted advisor—listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience
• Clear communication, effective documentation, and managing service tools and inventory are key to your success in this impactful role
• Install, service, or upgrade equipment onsite at customer locations
• Diagnose and troubleshoot technical issues, providing effective solutions
• Collaborate with customers to understand requirements and offer technical recommendations
• Provide training and guidance on product operation and maintenance
• Perform routine maintenance and manage stock of replacement parts
• Document technical issues for escalation and evaluate customer needs for additional products or services

Turn your passion into performance

• High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair
• 1-2 years of customer service experience, with strong communication skills for interacting with customers and teams
• Ability to diagnose, repair equipment, and solve problems independently
• Strong organizational skills, attention to detail, and adaptability to changing priorities
• Willingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record
• Capable of lifting or moving 55 lbs with or without accommodation

Knowledge gaps can be filled

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support