• Manage assigned accounts' growth and retention
• Develop account strategies to expand revenue and profitability
• Ensure high levels of customer satisfaction for long-term loyalty
• Identify upselling, cross-selling, and renewal opportunities
• Manage assigned accounts and client relationships
• Continue to build and maintain long-term, trusted relationships with key clients
• Serve as primary point of contact for clients
• Understand the client's needs, goals, and challenges to deliver a complete solution
• Develop and manage strategic planning
• Develop, execute, and maintain account plans aligned with the clients and SGS
• Provide revenue forecasts, track performance, and ensure targets are met
• Collaborate with internal teams (Operations, Client Services, Sales)
• Manage contract negotiations
• Negotiate renewals to secure profitable price agreements
• Monitor the market and competitive landscape
• Provide insights to influence business strategy, client offerings, and competitor activities
• Develop campaigns and an execution plan
• Develop targeted campaigns (digital, content, events) to increase brand awareness and client engagement
• Ensure campaigns are consistent with laboratories’ core capabilities
• Align with industry needs to deliver ROI
• Provide data-driven insights
• Track and analyze campaign performance, engagement, and ROI
• Provide insights and recommendations to improve campaign ROI
• Analyze engagement trends, email open rates, ad click-through rates, and social media engagement patterns
• Sales Alignment
• Work closely with the sales team to ensure consistent messaging

Help build successful pitches and price agreement renewals

• Bachelor’s degree or relevant work experience
• 5+ years of experience in a customer-facing role managing multiple accounts, preferably in the TIC Industry
• Great attention to detail and communications (Written and Verbal)
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations

The requirements listed above are representative of the knowledge, skills, and/or abilities required