About the team

Getting our users live and successful on Company is paramount to realizing our mission. We’re building a Launch function to help our users on their journey. The team will be at the forefront of driving growth – analyzing what’s working well that we want to replicate, figuring out where people might be getting stuck, designing automated and targeted journeys for all users, funneling more users to Partners and ProServ, and building out a multi-faceted team of user content creators, data analysts, program managers, integration engineers, and launch managers.

• What you’ll do

As an Implementation Consultant on the Launch team, you'll own the relationships with our customers and be responsible for guiding them to successful Company implementations. Working closely with our Accelerate, ProServ, and Alliances and Channels Partners you'll proactively engage users and shepherd them through the integration process.

• Monitor the deal-signed-not-live backlog for users
• Closely partner with our SA manager team to ensure signed users have the right level of implementation offering attached, including for services from Professional Services or Partner teams
• Intervene with stuck users to quickly unblock them, or route more complex requirements to other Implementation paths such as Accelerate, Product, Partner, or ProServ
• Unblock and enable users by facilitating internal Company processes and managing Company-owned tasks on their behalf.
• On user-led implementations ensure handoff to Paid Support, Data Migrations, and other Company teams
• Measuring and reporting on the progress and completion of user implementations.
• Who you are
• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• Corporate internship or 2-5 years of relevant professional experience
• Experience in a customer-facing environment
• Strong analytical, quantitative and operational capabilities
• Comfort in operating in a highly ambiguous and fast paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• BSc or equivalent degree in a related field (technology, business administration, project management etc,)
• Exceptional communication and presentation skills
• Strong technical aptitude
• Project management training or certification
• Payments/ ecommerce experience
• Experience working in a Professional Services organization or in a customer success/support organization

A familiarity with APIs