About the Team

The Launch team is essential to helping users get live and successful on Stripe, which is paramount to the company's mission. This team is at the forefront of driving growth by analyzing what works, identifying where users get stuck, and designing automated and targeted journeys for users.

What You'll Do

As a Launch SA, you will be a vital part of Stripe's Solutions Architecture team unblocking activations during a critical part of a user's journey. You will work collaboratively with the Go To Market motions at Stripe, specifically SAs, AEs, Professional Services, and Alliances and Channels Partners to proactively engage with users and guide them through their integration.

Manage user needs and tasks. You will proactively monitor the health of users who are in the process of implementing Stripe products with internal teams and other technical resources. As a Launch Manager you will help facilitate internal processes to unblock and enable users. This includes managing Stripe-owned tasks (i.e. feature/functionality gating, support escalations, product feedback/gaps) on their behalf and ensuring a smooth handoff to other teams like Professional Services, Paid Support, and Data Migrations.

Own the activation process for user-led implementations on high-value/key engagements . You will monitor the backlog of signed deals that aren't live to find stuck users and intervene to unblock them. You will also ensure users are routed to the right implementation paths, like Professional Services or Partner teams.

Drive continuous improvement. You'll continuously improve processes by owning initiatives related to user communication, product enablement, process optimization, and data intelligence. You'll also experiment with different models for unblocking users, such as trials and tiered services.

Report on progress. You will be responsible for measuring and reporting on the progress and completion of user implementations including (but not limited to) driving success metrics such as new activated logos and incremental/additional revenue from user led activations.

• Who you are
• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• Stripe encourages anyone who meets the following requirements to apply.
• 3-6 years of professional experience with 2-5 years in a related field (i.e. professional services implementation engineering/consultant, forward deployed engineers, technical project management, technical account managers).
• Strong product sense and energized by the challenge of solving difficult user related problems
• Experience in a customer-facing role (as denoted in aforementioned related fields).
• Strong analytical, quantitative, and operational abilities.
• Comfortable working in a fast-paced and ambiguous environment.
• Experience collaborating on multiple projects at once and owning outcomes on behalf of our users.
• Exceptional communication and presentation skills.
• Experience with integrating Stripe or other RESTful APIs into web applications.
• The following are considered a bonus, but are not required for consideration.
• Project management training or certification.
• Experience in payments or e-commerce.
• Experience working in a Professional Services, customer success, or customer support organisation.