• The NYC Lead Trainer will be responsible for designing, delivering, and refining training and quality standards for chauffeurs, ensuring a five-star experience in the demanding hospitality market of New York
• Own the end-to-end training of Wheely chauffeurs in NYC, ensuring a consistently flawless, five-star luxury experience
• Deliver engaging, authoritative, and practical training to experienced professionals from hospitality, aviation, and service backgrounds
• Adapt and localize Wheely’s global training content for the NYC market while maintaining brand consistency
• Monitor passenger feedback and service metrics, identifying trends and acting decisively to protect service quality
• Conduct mystery shops and structured assessments against Wheely standards
• Deliver clear, direct, and constructive feedback that drives measurable performance improvement
• Lead investigations into service incidents, with fairness, discretion, and urgency, producing clear recommendations and outcomes
• Build and maintain a tight feedback loop between training, quality, operations, and customer support
• Use qualitative insight and data to refine training programs and quality interventions
• Partner with peers in other regions to share best practices and raise global service standards

Act as the guardian of Wheely’s luxury positioning in NYC as the fleet grows

• 3+ years of experience delivering high-quality group or classroom training to experienced professionals
• Proven ability to coach, influence, and challenge others while maintaining trust and credibility

Experience operating in environments where service quality is measured, audited, and non-negotiable

2+ years in a customer-facing luxury environment (e.g., five-star hospitality, premium aviation, private aviation, luxury services or retail)

• Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing
• Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product

Professional development support, including subsidies for relevant training and learning