The Managed Services Analyst IV role represents an advanced level of expertise and responsibility within the organization, requiring a combination of advanced customer service skills, administrative proficiency, strategic thinking, and leadership abilities to drive operational excellence and ensure the highest level of customer satisfaction

• Serve as a subject matter expert and resource for peers, providing advanced training, guidance, and support to facilitate cross-training and skill development within the team
• Mentor team members on concepts and provide guidance on best practices for problem-solving and escalation management
• Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions
• Prepare and present reports that indicate milestones, and key performance indicators
• Conduct quality assurance reviews and assessments to validate deliverables and ensure compliance with client expectations
• Lead innovation projects to leverage emerging quality control measures that positively impact customer experience and service delivery

Assist with onboarding and conducting training of new hires

• Ability to deliver exceptional customer service, resolve complex issues, and exceed customer expectations
• Internet savvy and computer literacy with proficiency in Microsoft Office applications
• Strong commitment to upholding the highest standards of integrity, ethics, and professionalism in all interactions and decision-making processes
• Excellent communication, interpersonal, and collaboration skills, with the ability to effectively interact with diverse stakeholders and build strong relationships
• Exceptional professionalism
• Project Management
• Ability to evolve and adeptly navigate through evolving guidelines or processes
• Exhibits industry knowledge and constantly strives to learn
• Advanced technical knowledge of software products
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word and PowerPoint
• Experience working in a team-oriented environment

Up to 10% travel annually required

• Estimated hourly compensation $25.96 - $32.21

Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few