About the team

The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Company's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Company’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Company's mission of increasing the GDP of the internet safely and responsibly.

At Company, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

• What you’ll do

In this role, you will lead a team of Operations Associates focused on mitigating financial crime risks, specifically through critical Anti-Money Laundering (AML) reviews. This includes overseeing the validation of customer and end-user data and documentation, analyzing transactions and on-chain activity, and assessing customer behavior to effectively detect and prevent money laundering and other financial crimes within the Company ecosystem.

The Financial Crimes Operations Manager will be an adaptable leader and cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.

• Recruit, manage, and develop a high-performing team of in-office Financial Crimes Operations Associates, fostering a collaborative, inclusive, and results-oriented environment
• Guide your team in conducting thorough financial crimes investigations (including AML and Terrorism Financing) by analyzing accounts and transactional data to effectively identify and mitigate risks
• Drive operational efficiency within AML investigations, defining and managing core metrics and SLAs for team performance
• Proactively identify gaps and opportunities, leading initiatives to enhance systems and scale operations to address emerging financial crime risks
• Collaborate with and influence cross-functional stakeholders (e.g., Risk, Compliance, Product, Engineering, Legal) to optimize user experience, improve processes, and mitigate risks
• Cultivate a team culture aligned with Company’s values, ensuring engagement and professional growth through structured feedback, coaching, mentoring, and advocacy
• Utilize data to analyze performance, identify trends, conduct root cause analysis, and make informed decisions
• Who you are
• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• 5+ years of direct people management experience within financial crimes (AML, Sanctions, Fraud), risk, compliance, or related operations functions

Expertise in AML regulations (such as BSA/Patriot Act, EU Anti-Money Laundering Directives), financial crime typologies (money laundering, terrorism financing), sanctions regimes (OFAC), associated controls/processes (including KYC/KYB), and best practices for investigations and risk mitigation

• Operational background with demonstrated experience in driving process improvements, managing performance against SLAs/metrics, and scaling operations
• Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and translate complex challenges into actionable plans
• Ability to analyze performance data, identify trends, and make data-driven decisions
• Excellent written and verbal communication skills in English and Spanish
• Industry certifications such as ACAMS, ICA, CFCS, or similar
• Knowledge of, or experience working with, financial crime technology stacks (e.g., transaction monitoring systems, case management tools, screening solutions)
• Strong understanding of cryptocurrency financial crime risks, particularly related to stablecoins
• Experience collaborating closely with Product or Engineering teams to enhance tools and systems
• Experience working in a fast-paced, high-growth technology company, particularly within payments, e-commerce, or fintech

Experience building and scaling new teams or functions