• You will communicate with clients, suppliers, and training team members to provide best-in-class service to our members
• You will curate special trips and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime
• Drive team leaders to achieve quarterly sales and service targets
• Collaborate across product, sales, and service departments to enhance operations efficiency
• Develop sales strategies to drive results
• Monitor and analyze team performance metrics
• Work closely with marketing and partnerships to strengthen the brand's global positioning and value proposition

Point of contact for member and partner escalations

• The ideal candidate will be an energetic, ambitious and determined person who wants to help elevate others through their career in the customer service and concierge space to the next level
• Strong knowledge of the travel industry
• Strong analytical skills and excellent attention to detail
• Clear verbal and written communication skills
• Ability to manage multiple tasks under pressure and meet deadlines
• High level of intuition to anticipate and exceed client needs
• Flexible working hours - available to work on evenings, weekends and some holidays
• Experience working with high value requests
• High School Diploma, GED, or Equivalent Certification
• At least 5 years of experience coordinating travel

At least 5 years of experience managing a travel sales team

• Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked
• Remote (Regardless of Location): $115,200 - $131,500 for Manager, Concierge Specialist
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• Incentives could be discretionary or non discretionary depending on the plan

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being