• Zillion Technologies, Inc. is seeking a Network Administrator to provide 24x7 technical support and monitor enterprise systems and networks for a banking client
• The role involves troubleshooting incidents, monitoring network performance, and ensuring the stability and integrity of network services
• Identify trends and monitor network performance and availability
• Utilize multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and SolarWinds
• Respond to alerts and alarms, identifies and corrects problems
• Create and work on tickets in a service management application and monitor ticket queues
• Troubleshoot and escalate incidents and problems
• Interface with other ISD areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
• Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service
• Work with others to update and document technical procedures
• Maintain, configure, and perform preventative maintenance to various network equipment – switches, routers, firewalls
• Perform other related duties as assigned

May be assigned to other tasks based on need

• Basic knowledge of enterprise system, network knowledge and terminology
• Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
• Experience that demonstrates dependability, productivity, and accuracy
• Demonstrated analytical and problem solving skills
• Effective verbal and written communication skills
• Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets
• Ability to work independently and as part of a team
• Ability to work under pressure (urgent problems, deadlines, changing priorities)
• Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience
• CCNA or CCNP certifications
• In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
• Experience in presenting technical solutions and/or recommendations
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced skill in diagnosing and troubleshooting issues

Advanced research, analytical, and problem solving skills

Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP