• About Company

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Company, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Company has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Role:

The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products. The Onboarding team is responsible for the end-to-end implementation of the onboarding process. We lead the restaurant from initial sale through configuration to initial training and go-live. All of this is done remotely using various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with Company. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.

• Enthusiastically contact our restaurants and guide them through the onboarding process
• Work with our restaurant partners to configure the Company system to their needs
• Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use Company to optimize their operations
• Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations
• Work with restaurant staff and potential 3rd parties to deploy the Company RestRef widget
• Work with internal partners to help develop and refine the Onboarding program
• Effectively handle a queue of restaurants to reduce time-to-onboarding
• Communicate status of tasks and the backlog to peers and a broader community
• Works closely with Company's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points.
• Please Apply if you have:
• Bilingual Fluency in English and Thai and comfortable to train and converse with restaurants in English.
• 1+ years experience, preferably in a support, implementation or hospitality role
• Experience training non-technical customers on the use of software
• Understanding of restaurant operations a must with direct restaurant experience helpful
• Ability to make ethical decisions based on key facts in potentially ambiguous situations
• Proven ability to drive projects through to completion
• Ambitious to get things done with minimal supervision
• Good phone and tele-presence required for effective training and implementation
• University degree preferred
• Excellent organization, documentation and time management skills
• The benefits for this role will be discussed during the interview process
• Work Environment & Flexibility

At Company, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. Company will always abide by and consider local laws and regulations.

• I nclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

• If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.