• Responsible for the implementation of primary goals, operating plans, policies, and short and long range objectives for the business unit
• Ensures that the Quality Management System is implemented and maintained in accordance with the ISO 17025 standard
• Is knowledgeable of the scope of all processes under his/her supervision
• Maintains records and manages all aspects of testing activities
• Facilitates operational concerns
• Coordinates purchasing requests
• Manage operations to maintain or improve efficiency and quality of laboratory
• Ensures accurate and consistent testing procedures
• Hires personnel and oversees all employee related issues
• Determines technical training needs of personnel
• Conducts employee performance reviews and provides ongoing guidance for continued employee development
• Maintain a fair and positive work environment
• Represents organization to major customers, government agencies, and the public
• Communicate operational difficulties and delays to Client Service Department
• Communicate necessary changes or information to department personnel
• Responds to customer inquiries and provides professional advice
• Ensures that all health and safety regulations are followed
• Contribute to and maintain an active safety program for all departments
• Organize and maintain documentation of all laboratory quality activities
• Report on the performance of the Quality Management System to senior management for review and as a basis for improvement of the system
• Ensure compliance to ISO 17025 standards are maintained
• Performs other duties as assigned
• Provides guidance and/or leadership to others, including indirect reports, peers, or managers Yes
• Has hiring and terminating responsibilities Yes
• Supervises others Yes

Number of employees directly reporting - Supervisory; 1-5 Non-Supervisory

• 4-year degree in Microbiology/Chemistry/Food Science or a related field or equivalent work experience Required
• 7+ years previous experience in operations/ management role Required
• 3 plus years in a supervisory role Required
• Knowledge of LIMS Required
• Effective problem prevention and problem solving skills
• Written and verbal communication skills necessary to cross multiple disciplines
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations

The requirements listed above are representative of the knowledge, skills, and/or abilities required