• The Operations Training Lead is responsible for crafting, implementing, and managing operational training programs that support eBay’s Authenticity Guarantee (AG) operations

Reporting to the Global Authentication Operations Training Manager, this role leads training initiatives across multiple functions—including Warehouse, Exceptions, Ginza, Toys, Electronics, and Trading Cards—to ensure consistency and excellence in performance

• Partnering closely with Operations, Safety, Continuous Improvement, and Employee Engagement teams, the Training Lead fosters a culture of continuous learning, operational excellence, and workforce development across all AG facilities
• Training Strategy, Governance & SOP Ownership
• Take charge of the comprehensive training strategy and roadmap for Warehouse, Exceptions, Ginza, Toys, Electronics, and Trading Cards workflows
• Validate process changes and translate them into updated SOPs, learning pathways, assessments, and certification frameworks
• Partner with Instructional Designers to build and maintain training assets (guides, modules, job aids, e-learning)
• Program Leadership & Trainer Development
• Lead and continuously improve the global Trainer Ambassador Program, including selection criteria, proficiency development, performance expectations, and certification
• Provide mentoring, development, and performance oversight for Operations Trainers and Trainer Ambassadors
• Training Quality, Audit & Continuous Improvement
• Conduct scheduled audits (monthly/quarterly) of SOPs, assessments, training materials, and floor execution to identify gaps or misalignments
• Analyze training performance trends, error data, and site feedback to identify and prioritize content improvements
• Cross-Functional Alignment & Operational Support
• Serve as the training representative in cross-functional forums (Ops, CI, Quality, Product, and Safety)
• Assess emerging training needs based on production changes, equipment rollouts, quality trends, and business priorities
• Training Metrics, Reporting & Compliance
• Own training benchmarks, including training efficiency, certification rates, readiness scores, and error reduction tied to training initiatives
• Report out training performance and insights to site leadership and senior Ops partners
• Team Leadership & Coaching
• Model guidelines on the warehouse floor and reinforce eBay’s DNA principles through daily engagement

Requires up to 20% travel annually (domestic and international)

Bachelor’s degree or corresponding experience or higher from an accredited university

$71,600 - $123,400

• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience

The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave) If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors