• As an Oracle Health Senior Support Manager, you’ll be at the forefront of change and incident management, working directly with our clients to ensure their electronic healthcare system runs smoothly and efficiently
• Your leadership will empower seamless experiences for users and help drive excellence in daily operations
• Serve as the primary contact and trusted advisor for all change and incident management at a key client site, building relationships grounded in transparency and trust
• Oversee the full lifecycle of system incidents and defects, from logging to resolution, while ensuring clear communication and compliance with service-level expectations
• Manage change requests and system enhancements, collaborating with both technical teams and client stakeholders to deliver successful improvements
• Analyze system trends and client feedback to identify and implement opportunities for ongoing process and performance enhancements
• Develop effective communication strategies, keeping client leaders and end users informed with timely updates, presentations, and reports
• Foster a collaborative environment by working alongside consulting, product, development, support, and operational teams to anticipate client needs and drive positive outcomes

Your proactive management of incidents, changes, defects, and enhancements directly drives higher user satisfaction, adoption, and patient care quality at your client site

• 5+ years in healthcare IT client-facing roles, specializing in EHR/EMR systems (Cerner Millennium experience is highly valued)
• Experience managing change and incident processes in a clinical or healthcare setting
• Strong understanding of incident management, change management, and ITIL best practices
• Excellent interpersonal, negotiation, and client communication skills
• Analytical thinker, adept at problem-solving and process improvement
• ITIL Foundation, CSM/CSP, or relevant change/incident management certifications
• Cerner or similar EHR/EMR certifications
• You are passionate about improving the client’s day-to-day experience with their electronic healthcare system

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates

• US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum
• Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business
• Oracle US offers a comprehensive benefits package which includes the following:
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• Accrued Vacation is provided to all other employees eligible for vacation benefits
• For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment
• Vacation accrual is prorated for employees working between 20 and 34 hours per week
• Employees working fewer than 20 hours per week are not eligible for vacation
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Refreshes each calendar year
• Unused balance will carry over each year up to a maximum cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options