• Responsible for providing excellent customer service to assigned dental offices and patients
• Provide quality care and attention to our patients, referring offices and team
• Assist patients in all phases of care
• Act as primary contact for assigned referring doctors
• Discuss patient care and answer any questions regarding treatment
• Follow-up with patients for missed, broken appointments and unscheduled treatment
• Contact patients prior to surgery to collect payment deposits and answer any question
• Assist in answering inbound calls when all other employees are not available
• Schedule surgical appointments according to practice goals and blocks
• Follow up on unscheduled treatment plans
• Respond to needs of assigned RD’s and office staff
• Coordinate doctor meetings, respond to patient questions and requests
• Maintain patient charts: ensure required forms are accounted for and signed
• Verify Insurance
• Review consultation charges and enter into computer
• Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager)

Any other duties assigned

• High school diploma or equivalent required
• Proficient in Microsoft office applications including Word, Excel, and Outlook
• Understanding of dental and medical insurance
• Excellent customer service skills
• Excellent written and verbal communication skills
• Professional voice inflection and direct eye contact
• Professional business attire, appearance, and phone etiquette
• Belief in practice treatment and fees
• Proficient in basic math and accounting skills
• Working on-site is essential to the function of this position
• Ability to sit behind a desk approximately 50% of the workday required

Management may require that other or different tasks be performed as assigned

• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs

This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions

• Mon-Thursday- 7:30AM - 4:30PM Friday- 7:30AM - 2:00PM
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance

Referral Program