• The team is made up of program managers and frontline advisors who roll up their sleeves with partners every day, translating strategy into clear playbooks, experiments, and coaching that move real business metrics
• As Principal Preferred Strategy & Operations, you will own the SMB go-to-market motion end to end, setting direction, building scalable systems, and ensuring frontline execution delivers durable business outcomes
• This is a leadership role for a strategic operator who can define "what good looks like," mobilize cross-functional teams, and translate complexity into clarity
• You partner closely with Product and senior GTM leaders, and play a central role in shaping the future of Zillow's SMB growth engine
• Define and execute on the GTM strategy for the Emerging segment, including partner journeys, service tiers by partner type, and capacity models
• Translate strategic goals into multi-quarter roadmaps, success metrics, and operating plans to drive account acquisition, retention, and growth
• Influence product roadmaps by grounding prioritization in customer needs, operational realities, and revenue impact, to shape partner experiences that scale (e.g. onboarding flows, in-product guidance, and self-serve capabilities)
• Identify opportunities to optimize cost-to-serve while improving partner experience through automation and tooling
• Use data to identify growth opportunities, diagnose issues, and guide strategic tradeoffs
• Communicate insights and recommendations clearly to senior leaders, driving alignment and action

This role has been categorized as a Remote position

• We're looking for a leader who loves tackling complex problems, shaping systems from the ground up, and seeing their ideas come to life in the market
• Experience owning strategy and operating outcomes for a complex business or customer segment, especially in marketplace companies
• Proven ability to lead through ambiguity and drive alignment across senior stakeholders
• Strong analytical foundation; able to synthesize data into clear insights and decisions
• Exceptional communicator, comfortable influencing at the executive level
• Builder mindset: energized by creating durable systems, not just shipping one-off projects
• Comfortable balancing long-term vision with near-term execution

Experience with analytical toolsets (e.g Tableau, SQL) required, and sales tooling (e.g

• 10+ years of experience in strategy, operations, GTM, consulting, or related roles, with demonstrated impact at scale

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation

• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $153,600.00 - $245,400.00 annually

This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $145,900.00 - $233,100.00 annually

• The base pay range is specific to these locations and may not be applicable to other locations

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location