• About the role We’re looking for a Principal Program Manager to drive execution and governance across the Rentals transaction ecosystem
• This role ensures the Rentals transaction experience scales safely, compliantly, and profitably - accelerating delivery without sacrificing rigor
• You’ll be the connective tissue between product teams shipping transactional capabilities and the functions that keep us compliant, auditable, and financially sound
• You’ll establish program structures, decision frameworks, and operating rhythms that create clarity, reduce risk, and sustain velocity
• In this role you will: Lead cross-functional execution for key transaction initiatives — ensuring clarity of scope, ownership, and sequencing across Product, Engineering, Legal, Finance, and Compliance
• Build durable operating frameworks that govern how Rentals launches and scales transaction products — covering intake, risk assessment, approvals, and release readiness
• Run the program rhythm — steering reviews, retrospectives, and milestone tracking that keep leadership aligned and issues visible early
• Define program success metrics and use data to drive accountability and continuous improvement across multiple workstreams
• Establish risk mitigation mechanisms (documentation, audit trails, escalation paths) to ensure our transactional systems remain compliant and trusted
• Coach and enable peers in applying programmatic discipline — scaling execution maturity beyond your immediate scope

Act independently and operate in a senior capacity with limited oversight This role has been categorized as a Remote position

• This is a high-trust, high-visibility role that requires strong systems thinking, exceptional communication, and the ability to influence senior leaders without direct authority
• Who you are You’re a synthesizer — able to map ambiguity into structure and move complex systems toward outcomes
• You thrive at the intersection of product velocity and organizational accountability
• You bring: 10+ years leading cross-functional programs in technology or operations, ideally involving payments, compliance, or regulated workflows
• Deep experience in program management, governance design, and stakeholder alignment across technical and non-technical domains
• Exceptional communication skills — able to distill complex, multi-party issues into crisp narratives and decisions
• High judgment in balancing speed and safety; you know when to escalate, and when to empower
• A bias for systemization: you build playbooks and mechanisms that scale, not one-off heroics

It’s the easiest way to stay in the loop–no application needed

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation

• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $153,600.00 - $245,400.00 annually
• In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $145,900.00 - $233,100.00 annually
• The base pay range is specific to these locations and may not be applicable to other locations

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location