- We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations
- The candidate will collaborate with strategic FDI customers and partners, guiding them towards an optimized implementation and crafting a Go-live plan focused on achieving high usage.|
- Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups
- Assist in shaping intricate product and program strategies based on customer interactions, and effectively implement solutions and projects for customers that are scalable to complex, multiple enterprise environments
- Collaborate with customers and/or internal stakeholders to communicate the strategy, synchronize the timeline for solution implementation, provide updates, and adjust plans according to evolving objectives, effectively and promptly
- Prepare for complex product or solution-related inquiries or challenges that customers may present
- Gather and convey detailed product insights driven by customer needs and requirements
- Promote understanding of customer complexities and the value propositions of various programs (e.g., speaking at different events, team meetings, product reviews) to key internal stakeholders
Worked with multiple Cloud Platforms *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Customer Excellence Advisory Lead (CEAL)** aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design
Ability to design and develop ETL Interfaces, Packages, Load plans, user functions, variables, and sequences in ODI to support both batch and real-time data integrations *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
