Under limited supervision, responsible for establishing, leading and executing assigned continuous process improvement initiatives, acting as a liaison between operational and technical teams to identify, analyze and translate business needs into high quality process improvement solutions

• Assists with establishing business cases and ROIs, consulting with the business in order to propose recommendations for senior management approval
• All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary
• Any non-essential functions are assumed to be included in other related duties or assignments
• Leads cross-functional teams tasked with solving business issues which require operational and/or technical solution providing subject matter insight with regards to operational process, policies/regulatory changes, and/or system functionality
• Analyzes, documents and maps operational processes through workflows
• Capture pertinent process step details so that opportunities for process improvements, benchmarks, key performance indicators, current metrics, and target objectives can be defined
• Utilizes Six Sigma / DMAIC and related techniques to define improvement opportunities where deemed appropriate

Contributes in strategic meetings to review, evaluate, and/or propose new business opportunities through the implementation/enhancement of operational and/or technical solutions, which are intended to improve customer relationships and operating efficiencies while reducing costs

• Creates and drives improvement plans to completion
• Develops, maintains, and provides process expertise in order to deliver knowledge transfer to cross-functional operational and technical areas
• Carries out responsibilities according to the organization’s policies and procedures, best practices, as well as in accordance with state, federal, and local laws, including applicable safety rules and regulations
• Performs other duties as assigned by Management
• Conducting thorough analyses to identify areas for improvement, develop actionable solutions, and guide strategic decisions
• Ability to collect and analyze requirements to ensure successful project outcomes
• Process reengineering lifecycle methodologies and documentation
• Six sigma/DMAIC and/or continuous process improvement methodologies
• Establishing and maintaining cooperative working relationships with cross-functional teams
• Complies with company policies, practices and procedures, including safety rules and regulation
• Handling multiple duties and assignments

May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.)

• Any equivalent combination of training and/or experience that fulfills the requirements of the position will be considered
• Bachelor’s degree required
• Evaluating and analyzing business needs to research problems’ root cause and to identify improvement opportunities based on data driven analysis
• Ability to influence without authority
• Ability to clearly communicate and present, both orally and in writing, with all levels of the organization
• Ability to work independently and as part of a team
• Proficiency in process mapping and analysis tools
• Ability to lead and manage change initiatives
• Attention to detail and a commitment to quality
• English usage, spelling, grammar and punctuation
• Approximately 5% domestic travel throughout the US

Perform activities such as computer work, preparing and analyzing data, and extensive reading

• Sitting for extended periods of time at workstation or mobile equipment
• We offer a competitive benefits package, including:
• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays
• Life and Disability Protection: Company paid Life and Disability insurance

Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more The total compensation may also include restricted stock units and discretionary awards, depending on the position offered