About the team

The Product Operations team supports Company’s mission (to ‘Increase the GDP of the Internet’) by enabling efficient, user-centered product development at scale. We create, manage, and implement central programs across Company that optimize Product development and delivery.

• The team drives critical, cross-functional initiatives and delivers strategic analyses, such as:
• Defining launch processes and policy
• Planning and alignment across Product, Go-to-Market, and Systems / Operations teams
• Leading commercial execution for priority product launches
• Aggregating user feedback

We are a team-oriented group that collaborates closely with each other and our cross-functional stakeholders. Together, we identify opportunities to design and scale repeatable processes, and we bring clarity and insight to address ambiguous and complex problems at the intersection of go-to-market and product. What you’ll do

• Create systems to capture, prioritize and track user requirements
• Design and run complex processes across Product and operational teams
• Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies)
• Facilitate project/program retrospectives and then implement the changes needed
• Build with a mindset of scale and flexibility for all internal and external stakeholders
• Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency
• Build and communicate relevant operational metrics to leadership and partnering teams
• Who you are
• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• 7+ years of experience in product management/strategy, business operations, management consulting or a related discipline
• Previous experiencing working cross functionally with product and technical teams
• Must have advanced level of proficiency with Google Sheets and Google Slides
• Experience working with and translating SQL and working with dashboards
• Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a GTM org and/or Sales-oriented environment
• Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to C-Suite
• A strong track record of delivering complex initiatives end-to-end with multiple stakeholders in a changing, ambiguous environment
• The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
• Enthusiastic “roll up your sleeves” mentality

Prior experience with payments, fintech, and/or high-growth technology companies