• As the product owner, you will own the scope or the "what" in delivery, overseeing Service Units solutions
• You'll work closely with delivery teams, including project managers, engineers, operating at the intersection of product strategy, client services, and delivery
• This role ensures that Service Unit work plans (training, configuration, integrations, and support) are prioritized effectively, aligned with agency needs, and executed to deliver measurable value
• The Product Owner will collaborate with internal teams, and client stakeholders to ensure successful outcomes
• Define and maintain the vision and roadmap for Service Units
• Translate agency requests and business needs into clear, actionable Service Unit work plans
• Identify opportunities to expand offerings and enhance client outcomes
• Manage scope and utilization of Service Unit allocations aligning to priorities for client agencies
• Align Service Unit activities with guidelines, ensuring proper use (e.g., configuration, data mapping, training, integration) while avoiding scope outside intended use
• Track Service Unit expenditures and communicate value delivered to clients
• Partner with project managers and leadership to validate requests, confirm priorities, and maximize alignment to business goals and strategy
• Own and prioritize the backlog of Service Unit deliverables (training, technical planning, integration, data conversion, report customization, etc.)
• Thoroughly capturing and refining customer needs and requirements
• Write clear user stories and acceptance criteria for Service Unit tasks
• Partner with project management, engineering, QA, and contractors to align scope, estimates, risks and milestone to ensure timely and high-quality delivery
• Participating in Agile Ceremonies (standup, refinement, demos, retros) as the voice of the customer
• Support Change Control by raising and validating scope changes
• Define test plans, UAT, and obtain customer validations
• Serve as the connection between stakeholders, customers, and delivery teams
• Ensuring that needs are understood and prioritized
• Translate customer requirements into epics, features, and user stories
• Work with state DOTs, local agencies, and internal teams to gather requirements and feedback
• Communicate and capture progress, risks, and outcomes tied to Service Unit work
• Ensure approvals are obtained when Service Units are applied to enhancements or code-related work
• Monitor Service Unit effectiveness, identify usage trends, and recommend improvements

Contribute to cross-agency knowledge sharing on Service Unit best practices

• 35 years of professional experience in a role such as project manager, business analyst, or other client facing delivery focused work
• Demonstrated ability to translate business needs into actionable tasks/stories/requirement
• Strong organizational skills with experience managing competing priorities and deadlines
• Strong knowledge of Agile/Scrum practices and backlog management
• Excellent communication skills, with ability to bridge agency, contractor, and internal team discussions
• Proven ability to balance competing priorities, manage Service Unit consumption, and deliver measurable outcomes

Experience with tools like Jira, Confluence, Azure DevOps, or similar

• Unlimited PTO
• Life Insurance at no cost to employees
• Short-term and long-term disability at no cost to employees
• Paid maternity and paternity leave
• Healthcare insurance (Premiums are partially paid for by Mayvue)
• Dental and vision at no cost to employees and dependents
• Optional supplemental life insurance
• Receive $1,000.00 per year for Continuous Learning Allowance
• Receive 1 day paid per year as a Community Service Allowance
• Onsite gym in Pittsburgh office
• Health Savings Account and Dependent Care Flexible Savings Account
• Employer contributions to your 401(k) up to 50% of contributions on the first 5% deferred
• Have your favorite snacks and beverages when you work in our Pittsburgh Headquarters
• Hybrid/remote work available

Flexible schedule