Summary

The Trainer / Quality Control is responsible for delivering and evaluating training programs for new hires and current employees to ensure a qualified, compliant security workforce. This role conducts training using various instructional methods, monitors training effectiveness, and supports firearms proficiency as required. Additionally, the position oversees contract quality control by conducting site inspections, evaluating compliance with post orders and contract requirements, verifying personnel qualifications, and preparing reports to support quality assurance and validation processes.

• Essential Duties and Responsibilities
• Develop and conduct required training programs for new hires and current employees.
• Monitor, evaluate, or record training activities for program effectiveness.
• Offer specific training programs to help workers maintain or improve job skills; develop alternative training methods if expected improvements are not seen.
• Organize and develop, or obtain, training procedure manuals and course materials such as handouts and visual materials.
• Present information using a variety of instructional techniques or formats such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
• Provide instruction to new hires and current employees as required to maintain and improve marksmanship skills.
• Responsible for all aspects of quality control under the contract.
• Develop an inspection process based on the contract requirements while performing and documenting inspections, analyzing the resulting data, and submitting the data
• Conduct scheduled quality assurance inspections across designated sites.
• Perform site evaluations and prepare detailed written reports.
• Monitor PSO adherence to post orders and contractual requirements.
• Verify personnel qualifications and ensure all required documentation is accurate and current.
• Support validation processes by reviewing protocols and associated reports.
• This position has no supervisory responsibilities.
• Competency
• To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans, Sets goals and objectives; Organizes or schedules other people and their tasks.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum high school diploma or equivalent required. Some college education or business classes desirable.
• Minimum of two (2) years of training and field supervision experience in civilian community law enforcement, military service law enforcement or commercial/industrial security force service.
• Language Skills
• Mathematical Skills
• Reasoning Ability
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills

To perform this job successfully, the Trainer / Quality Control should possess intermediate to advanced skills in Microsoft Office software including Word, Excel, Outlook and PowerPoint and should have a working knowledge of Internet programs and learning management systems.

• Certificates, Licenses, Registrations
• Current/valid state driver’s license
• CPR/AED/First Aid Certification
• Other Qualifications
• Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

• Other Tasks

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. #WaldenWay

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using English language. Ability to write routine reports, business correspondence, and procedure manuals. Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts as fractions, percentages, ratios, and proportions to practical situations. Ability to apply concepts of basic algebra and geometry.

Must be a U.S. citizen and at least 21 years of age. Must hold, or be able to obtain and maintain, required instructor certifications, including an approved and accredited Firearms Instructor/Range Official certification (e.g., NRA, Police Academy, State POST Academy, FLETC, or military), as well as certifications in First Aid, CPR/AED, Defensive Tactics, Handcuffing, Baton, OC Spray, and Firearms Instruction. Must be NRA or State certified as a Firearms Instructor. Must be eligible for and maintain U.S. Government suitability for work on federal contracts and successfully complete the Federal Protective Service National Weapons Detection Training Program.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.