• They are seeking a Customer Experience Engineer to engage with users, troubleshoot technical challenges, and advocate for customer needs while building relationships within the community
• Serve as a public-facing expert and ambassador for Bolt.new across social platforms, answering questions with empathy, clarity, and confidence
• Engage with users in real time on Twitter/X, Reddit, Discord, LinkedIn, and other channels, helping them troubleshoot issues, discover new features, and celebrate wins
• Troubleshoot and resolve technical issues, providing fast, high-quality support via email, and (occasionally) video calls
• Create and improve self-serve resources: docs, how-tos, quick tips, and posts that make our users feel empowered
• Surface insights and patterns from the community, turning feedback and sentiment into actionable input for Product and Engineering

Collaborate with internal teams to identify emerging issues early and advocate for the user in every conversation

• Comfortable representing the brand publicly and maintaining constructive, kind, on-brand interactions
• Familiarity with databases, API integrations, and Chrome DevTools
• Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses
• Ability to translate technical concepts into clear, user-friendly explanations
• Fast learner who thrives in a dynamic environment
• Strong problem-solving skills with a customer-first mindset

Strong verbal and written English communication skills are required, as this role involves frequent collaboration with team members, stakeholders, and customers where English is the primary working language

Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS