About the team

Stripe is increasingly focusing on Enterprise and large Digital Native customers who require highly qualified personnel to assist with the deployment of its products and services. The Professional Services team provides implementation consultants and engineers to support these customers, while also offering strategic and operational support across strategy, planning, operations, analytics, and insights.

The Professional Services Strategy & Operations team drives business changes related to tooling, processes, and policies. We facilitate incremental improvements in productivity to help Professional Services deliver solutions and enhance Stripe's revenue. Our global team spans the Americas, Europe, and Asia Pacific, composed of business partners working directly with Professional Services and technical resources managing tools, data, analytics, and operational activities.

As a member of the Global Professional Services Strategy and Operations team, you will play a vital role in enhancing the productivity and effectiveness of the Professional Services organization. This involves close collaboration with senior leadership and the broader sales team to analyze core business performance metrics and spearhead key strategic service initiatives. Your efforts will have a significant impact on supporting a rapidly scaling sales organization while ensuring that customers—from global enterprises to ambitious startups—can efficiently adopt and integrate Stripe's capabilities.

• What you’ll do

As the Resource Planning Manager for Professional Services, you will own the end-to-end lifecycle of resource allocation and capacity forecasting to ensure delivery excellence. You will act as a strategic partner to business leads, aligning headcount, skills, and timing to project demand. You will translate high-level sales and pipeline forecasts into executable staffing plans, optimize utilization, and drive continuous improvement in resource processes and tooling.

• Strategic Resource Allocation: Manage the assignment of consultants and technical staff to projects based on skill sets, availability, and professional development goals, ensuring optimal project-person fit.
• Capacity Planning & Forecasting: Partner with Sales and Leadership teams to analyze the sales pipeline and forecast future demand. Identify upcoming resource gaps and provide data-driven recommendations for hiring or upskilling.
• Utilization Management: Monitor and report on billable utilization and workload balance. Proactively identify "at-risk" employees (under or over-utilized) and implement mitigation strategies to prevent burnout or revenue leakage.
• Governance & Process Ownership: Maintain a centralized resource management system (PSA/CRM). Establish and enforce standardized workflows for resource requests, extensions, and conflict resolution.
• Conflict Resolution: Act as the primary point of contact for resource conflicts, negotiating between stakeholders to prioritize projects based on business value, client urgency, and strategic importance.
• Skills Matrix Management: Develop and maintain a comprehensive database of team skills, certifications, and experience levels to ensure your business practice remains agile and capable of meeting evolving market needs.
• Cross-Functional Collaboration: Work closely with Finance to align resourcing data with revenue recognition and project budgets. Collaborate with HR/Recruiting to define headcount needs based on long-term capacity trends.
• Operational Excellence: Continuously refine resource management tools and processes to increase visibility and reduce manual overhead.
• Who you are
• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• Experience: 7+ years of experience in resource management, workforce planning, or project operations within a professional services or high-growth technology environment.
• Education: Bachelor’s degree in Business Administration, Human Resources, Operations Management, or a related field.
• Technical Proficiency: Advanced experience with PSA (Professional Services Automation) tools (e.g., Kantata, FinancialForce, or Certinia) and CRM software (e.g., Salesforce).
• Analytical Skills: Strong ability to interpret complex data sets and translate them into actionable staffing insights.
• Communication: Exceptional interpersonal and negotiation skills; ability to influence senior stakeholders and manage expectations in a fast-paced environment.
• Adaptability: Proven ability to manage competing priorities and remain calm under pressure in a rapidly changing landscape.
• Detail Orientation: A meticulous approach to data integrity and process documentation.
• Experience in the payments industry
• Experience in a global organization or managing resources across multiple time zones.
• High sense of urgency and a "problem-solver" mindset.