• In this capacity, your role involves aiding the store leadership team by performing specified operational duties
• You will serve as a role model for employees, guiding them in their sales techniques and task execution within their specialized areas
• Your primary emphasis lies in overseeing processes, carrying out assignments, and upholding efficiency to meet performance objectives
• Through teamwork with the leadership team, your objective is to exemplify desired behaviors, educate your team, and foster a superior customer service experience
• Uphold a standard of treating all individuals with respect, whether they are customers or part of the workforce, to promote a positive ambiance within the organization
• Cultivate customer loyalty by educating patrons on how they can benefit from participating in our loyalty programs
• All leads are encouraged to embody the brand's sales practices while engaging with customers, thereby assisting us in delivering exceptional customer service
• Offering assistance to the sales team leader during quieter times, ensuring that customer service remains the top priority
• Back up the store leadership team through effective teamwork with employees and the efficient completion of work duties within set deadlines
• Create and disseminate insights on navigating through the different phases of a product's journey
• Aid in the accomplishment of responsibilities pre or post the store's operational hours, encompassing duties related to opening and closing protocols
• Utilize omni-channel strategies for a hassle-free customer experience
• Make sure that all the necessary protocols are followed to stay in line with compliance standards
• Gap Inc's Purpose, Mission, Vision, Values, and Behaviors are reflected in your actions and attitude
• Provides explicit and direct guidance on what is expected
• Proficiency in using technology to effectively communicate with customers and team for goal attainment
• Display a keen interest and drive towards constant improvement and advancement

Flexible in scheduling to meet the business's requirements, which may involve working during holidays, evenings, overnights, and weekends

Skilled at traversing the sales floor, stockroom, and office with the capacity to handle loads of up to 30 pounds

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees
• One of the most competitive Paid Time Off plans in the industry
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay
• Employee stock purchase plan

Medical, dental, vision and life insurance