As a full-time Brand Associate, you bring the brand to life by engaging and connecting with customers to provide excellent service and build brand loyalty
You act as a product expert to educate, inspire and wardrobe customers while collaborating with leadership to deliver a best-in-class omni-channel customer experience
Consistently treat all customers and employees with respect and contribute to a positive work environment
Promote loyalty by educating customers about loyalty programs
Seek out and engage with customers to drive sales and service using suggestive selling
Enhance customer experience using all omnichannel offerings
Be accountable to personal goals which contribute to overall store goals and results
Support sales floor, fitting room, cash wrap, back of house, as required
Maintain a neat, clean and organized work center
Handle all customer interactions and potential issues/returns courteously and professionally
Execute operational processes effectively and efficiently
Требования
Good communication skills with the ability to effectively interact with customers and team members to meet goals
Customer-focused service orientation both on and off the sales floor to deliver an exceptional customer experience
Passion for retail and the ability to thrive in a fast-paced environment
Problem solver with a focus on continuous improvement; open to feedback and willing to take action
Willingness to work a flexible schedule to meet business needs, including holidays, evenings, overnight and weekends
Ability to utilize retail technology
Ability to maneuver around sales floor, stockroom and office and lift up to 30 lbs
Role requires flexibility in scheduling (holiday, evening, overnight and weekend shifts) and physical ability to lift up to 30 lbs
Position supports omnichannel retail operations and requires use of retail technology
