• Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression
• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Sensitive to customers’ needs and tailors approach by reading cues
• Attends to the unique and individual shopping needs of each customer
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Flexes personal selling techniques to contribute to overall store financial results
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times
• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
• Replenishes inventory on sales floor as needed
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor
• Supports cash-wrap when needed to process purchases, returns, and exchanges
• Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc
• Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations
• Steadfastly pushes self and others for results
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first hand customer information and uses it for improvements in products and services
• Acts with customers in mind
• Establishes and maintains effective relationships with customers and gains their trust and respect
• Creativity: Comes up with a lot of new and unique ideas
• Builds constructive and effective relationships
• Uses diplomacy and tact
• Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions

Enjoys the challenge of unfamiliar tasks

• Drive For Results: Can be counted on to exceed goals successfully
• Easily makes connections among previously unrelated notions
• Tends to be seen as original and value-added in brainstorming settings
• Interpersonal Savvy: Relates well to all kind of people up down and sideways
• Can diffuse even high tension situations comfortably
• Learning on The Fly: Learns quickly when facing new problems
• A relentless and versatile learner
• Open to change
• Quickly grasps the essence and underlying structure of anything
• Perseverance: Pursues everything with energy, drive and a need to finish
• Seldom gives up on anything before finishing, especially in the face of resistance or setbacks
• Dealing with Ambiguity: Can effectively cope with change
• Can shift gears comfortably
• Does not get upset when things are up in the air
• Doesn’t have to finish things before moving on
• Can comfortably handle risk and uncertainty
• Experience: 1- 3 years of previous sales experience, preferably in a luxury retail service environment
• Possesses current knowledge of fashion trends and competition in the marketplace
• Physical: Ability to execute at a fast pace
• Ability to communicate effectively with customers and team

Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
• Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.)