• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio
• He/she ensures a unique client experience throughout all touch points
• He/she is also an active participant in the daily operations of the boutique
• Consistently achieve and/or exceed the monthly sales target, as directed by management

Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client

• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values
• Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor Client Relationship Management:
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations:
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

Assist with special projects, as needed (i.e price changes, supporting back-office responsibilities, etc.)

• Must be able to work Saturday and Sunday consistently in addition to one weekday
• 2 to 5 years of previous experience in luxury retail
• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach

Must be available to work retail hours including weekends and to travel for trainings, client events, conferences We Offer – United States Employee wellbeing is a top priority at Richemont

• We offer a comprehensive benefits program to support employees and their loved ones
• Our core benefits include medical, dental, and vision programs
• Health savings and flexible spending accounts are also available
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match
• Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program

Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime elgible) Please note, salaries will be negotiated based on relevant skills and experience