• This role is responsible for providing sales operations support from price quotes through order fulfillment, backlog management, on-time deliveries, invoice disputes/resolutions, and general customer inquiries
• Provide Sales Operations support from price quotes thru order fulfillment, backlog management, on-time deliveries, invoice disputes/resolutions and general customer inquiries
• Ensure orders, shipments and deliveries are executed based on delivery expectations that meet customer requirements and follow company guidelines, with a focus on minimizing Chargebacks from Customer programs
• Ensure entire customer request for quote (RFQ) process from request to order fulfillment is processed in a timely manner by all support representatives
• Provide leadership to assure alignment, teamwork and transparency across departments
• Liaises with sales, client services, marketing, legal, IT, and supply chain
• Apply project management concepts when working with the Information Systems team to define and implement processes which will maximize systematic processing

Implement process improvements to support business growth and scalability; collaborate with other functional areas where needed to ensure processes are holistic