The Sales and Operations Training Specialist at barre3 is responsible for designing, developing, and delivering comprehensive training programs on all sales and studio operations processes, managing the operations onboarding of new studio owners, and providing continuous education to the franchise network
- This role ensures operational excellence and sales performance by implementing technology systems, conducting audits to maintain brand standards, and tracking key performance indicators (KPIs)
- The Specialist acts as a crucial consultant, supporting studio scalability and collaborating cross-functionally to achieve alignment and successful execution across the entire barre3 network
- CORE KPIs & ACCOUNTABILITY
- Opening Speed: Helping new owners finish their operations training in order to open their doors on schedule
- Improved Sales Conversion: Improving the % of new visitors who convert to an ongoing purchase
- Training Use: Making sure the network is implementing and optimizing the tools and playbooks we provide - in particular for studio staff
- Consistency: Checking that all studios are following our "Proven Playbooks" and brand standards
- Customer Loyalty: Tracking how our training improves client retention
- Looking at Results & Teaming Up
- Teaching Sales & Daily Operations
- Simple Guides: Create easy-to-read manuals, videos, and checklists for everything from selling memberships to opening the front door
- Lead Training: Run upbeat, helpful training sessions (online and in-person) for owners and their managers
- New Owner Support: Lead the training path for new owners to make sure their first few months go smoothly
- Ongoing Learning: Keep existing studios updated on new products or better ways to work so they stay ahead
- Practical Playbooks: Improve our manuals to make running a studio "Easy and Optimized"
- Helping Studios Scale: Give owners the tools they need to grow from one studio to multiple locations while keeping the same high quality
- Problem Solving: Collaborate with Franchise Business Coaches to identity solutions to issues that are identified through coaching programs
- New Tools: Help studios learn and use our software and technology (like our booking and learning platforms)
- Quality Checks: Visit studios (virtually or in person) to see where we can help them improve their sales or client experience
Resource Library: Maintain the operations LMS (HUB) so owners can find everything they need to run their business
- Track Success: Review numbers to see if our training is actually helping improve revenue and client retention
- Listen to Feedback: Talk to studio teams to find out what they need and make our training even better
Work Together: Partner with our Marketing, FBC and Training teams to ensure what we teach matches our brand goals
