• We're looking for a Senior Customer Success Architect that will be based in the west region with experience providing guidance on data management and consultative support on customer taxonomy and tech stack
• Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward
• Serve as a trusted technical advisor for our customers
• Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance
• Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
• Collaborate cross‑functionally with teams like Amplitude’s Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers

Potential travel is once per quarter

The ideal candidate is an enthusiastic professional who thrives in a fast‑paced environment and possesses a strong curiosity for "how things work" and "how things should work." You are a solution‑ and execution‑oriented individual with a dedication for getting things done

• Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on‑time and drive outcomes
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies
• Problem‑solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts

Competent in API / SDK concepts, programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)