• The role will also partner closely with the other two Innovation & Operations pillar leads, overseeing Legal Innovation & Strategic Initiatives and Knowledge & Enablement
• This role will oversee complex global operations supporting 24/7 business functions and requires developing a deep understanding of cross-functional business processes, legal and risk management activities, and the technologies powering each
• They will be equally comfortable coaching global teams, diving deep into operational processes, and negotiating with vendors
• They will work out of the Salesforce office three days a week on a hybrid schedule
• Team Leadership: Directly manage and provide strategic direction to Legal Shared Services, Contract Lifecycle Management Center of Excellence (CLM COE), eDiscovery, and Outside Counsel Management teams
• Innovation & AI Integration: Lead these teams in pioneering their own use of AI tools and agentic solutions, serving as a model for legal operations transformation
• Cross-Functional Excellence: Facilitate collaboration and knowledge sharing across operational teams to improve service quality, efficiency, and eliminate silos
• Partnership Management: Oversee complex internal and external partnerships, including relationships with law firms, alternative legal service providers, vendors, and offshore contractors
• Process Optimization: Drive business process redesign and simplification before automation, ensuring we don't just automate broken processes

Strategic Planning: Develop and execute comprehensive operational strategies that align with LCA's mission to be the most strategic, intelligent, and efficient legal department

• The ideal candidate will bring a history of simplifying and accelerating business processes both with and without technology and be passionate about using AI to take this journey even further
• Leadership Experience: 10+ years of progressive leadership experience in legal operations, with demonstrated success managing multiple, complex operational functions
• People management experience required, with a strong preference for experience managing and growing managers
• Legal Technology Knowledge: Deep understanding of legal technology ecosystem, including contract management systems and eDiscovery platforms
• AI Innovation: Passionate about leveraging AI and Agents to transform work, and experience using AI tools individually and incorporating them into processes
• Business Partnership Skills: Proven ability to build and maintain strategic relationships with internal and external partners, including vendors and cross-functional teams
• Change Management: Experience leading organizational transformation and driving adoption of new technologies and processes

Legal Industry Knowledge: Strong understanding of corporate legal department operations, outside counsel management, and legal service delivery models

• We have a public-facing website https://salesforcebenefits.com/ that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more
• The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education
• In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience
• Certain roles may be eligible for incentive compensation, equity, and benefits
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program
• The typical base salary range for this position is $181,700 - $304,700 annually
• In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable