• As a Senior IT Support Specialist, your key responsibilities will include:
• Providing comprehensive 1st and 2nd line IT support for users across various endpoints, SaaS platforms, collaboration tools, and local infrastructure
• Being the local IT representative, handling walk-ups, deskside support, onboarding/offboarding, office technology management, and vendor coordination
• Effectively triaging, prioritizing, and resolving support tickets through various channels, ensuring accurate documentation and escalation of complex issues
• Administering and maintaining standard operating environments (SOE) by executing Intune/Jamf policies, OS deployments, and software packaging
• Monitoring endpoint and infrastructure performance, escalating issues, and proposing improvements based on observations
• Developing and enhancing knowledge articles to aid in first-contact resolution and user guidance
• Implementing process enhancements and automation to streamline operations
• Supporting local infrastructure projects and global initiatives, providing onsite leadership for deployments or upgrades
• Promoting IT security best practices in everyday support tasks

Mentoring IT Support Engineers to ensure compliance with global standards and practices

• We seek candidates with experience in an End User Computing (EUC) support role in a distributed environment
• Strong foundational knowledge in networking concepts and troubleshooting
• Experience with MDM tools and security principles
• Familiarity with monitoring tools, scripting, and SaaS administration
• Experience in vendor coordination across ISPs, telco, and hardware lifecycle management
• Excellent communication and stakeholder engagement skills
• A proactive mindset with a commitment to ongoing improvement
• The ability to work independently while aligning with global IT standards
• Comfort in mentoring junior colleagues and collaborating across diverse time zones and cultures
• Understanding of ITIL processes
• Project management experience in collaboration with global teams

Fluency in English is required

Proficiency in ticketing systems, device support (Windows, macOS, mobile), and OS/software support (Microsoft 365, Ubuntu, Zoom, antivirus, SaaS applications)

• Competitive salary with an attractive bonus scheme
• A genuinely collaborative and welcoming culture
• Flexible and hybrid work arrangements
• Remote work option available for up to 6 weeks per year
• Ongoing opportunities for personal development and learning
• Paid annual and sick leave, along with additional volunteering days
• Frequent events and recognition programs for outstanding performance

Support through Employee Assistance and wellbeing initiatives