• As a Professional Services Consultant, you will play a leading role in shaping our customer's initial experience and paving the way for their long-term success
• Leading individual customer engagements, and participating in or leading larger global customer rollouts
• Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements
• Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike's professional services offerings
• Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems
• Managing successful completion of customer engagements while achieving critical success metrics
• Advocating for the customer and assisting in the prioritization of new product features
• Collaborating with Wrike's Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap
• Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
• Represent the DACH region with cultural and language fluency (German native speaker required)

Mentoring junior members of the Wrike team

• Possess qualities that make a good Wriker:
• Critical thinker, generally curious a true problem solver
• Passionate about learning and improving every day, and motivated to excel
• Open to feedback; coachable
• Strong team player; tendency to put others first
• Self-starter with strong ownership skills, willing to go above and beyond the job description
• Creative and innovative
• 5+ years in project management, consulting and customer facing roles
• Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
• Ability to quickly understand customer's complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike
• Extensive understanding of and ability to apply change management principles
• Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
• Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies
• Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support
• Excellent verbal, presentation and written communication skills
• Effective communication across all levels of an organization, particularly executive stakeholders
• Ability to manage difficult audiences and complex client relationships with finesse and poise
• Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations
• Firm sense of accountability and ownership of work
• Deep understanding of the DACH market and fluency in German
• Superior personal organization and time management skills
• Customer-centric, energetic person with extensive consulting skill set
• Relevant Master's degree (MBA or similar)
• Experience working in a SaaS environment

Ability to position Wrike into an existing integrated ecosystem

Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & on-demand access to co-working space

Utility allowance (30 EUR/month, subject to taxation)