• In this role, you will be the primary technical owner and architect on our Post-Sales Systems team, responsible for our Zoom Contact Center ecosystem
• Your core responsibility will be to design, build, and manage the entire platform, including all interaction routing, treatment logic, and the deployment of both native CCaaS-based AI and conversational AI
• Success in this role requires a unique blend of solution architecture, hands-on Python development, and a deep understanding of the modern contact center technology stack
• You will collaborate with teams across Customer Support and Product, transforming abstract concepts into a production-ready, enterprise-grade CCaaS strategy
• Serve as the primary technical owner and architect for our Zoom Contact Center (CCaaS) platform, responsible for its overall configuration, health, and strategic roadmap
• Design, implement, and maintain all sophisticated interaction routing flows and treatment logic to optimize customer experience and agent efficiency
• Architect and build custom solutions using Python to create custom AI agents, platform extensions, and integrations for the live CCaaS environment
• Deploy, manage, and optimize native CCaaS-based AI solutions (e.g., real-time transcription, agent assist, sentiment analysis) to drive operational improvements
• Evaluate, select, and integrate third-party APIs for conversational AI, generative AI, and other critical services to enhance our platform

Implement and manage real-time data processing workflows and API-driven services to connect our contact center with other business-critical systems

• 3+ years of direct, hands-on experience with contact center (CCaaS) and routing
• Proven experience with Python
• Strong proficiency with RESTful APIs, real-time data processing, and complex system integrations
• Strong proficiency with SQL and database management
• Experience managing the technical lifecycle of complex enterprise projects or products
• Experience launching a new AI or bot-related product from concept to release
• Direct experience in a solutions architecture or technical product management role
• Experience with iPaaS platforms like Workato or Zapier

Familiarity with speech analytics models and their application

This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely
• 6+ years of experience in a technical role (e.g., Solutions Architect, Sales Engineer, technical Product Manager) focused on enterprise software, SaaS, or AI

Agriculture, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Call Centers, Cloud Computing, Compensation and Benefits, Construction, Customer Experience, Customer Support/Service, Data Processing, Database Administration, Ecosystems, Enterprise Applications, Geography, Grocery Stores, Interaction Flow Diagram, Internet of Things, Manufacturing, On Site Support, Operational Improvement, Philosophy, Post-Sales, Process Improvement, Product Management, Product Support, Python Programming/Scripting Language, REST (Representational State Transfer), SQL Databases, Sales/Support Engineering (SE), Software Engineering, Software as a Service (SaaS), Solution Sales, Sustainability, System Integration (SI), Technical Leadership, Technical Sales

• Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market
• We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles
• For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually
• We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market

The range of annual base salary for full-time employees for this position is below