Who we are

• At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. See yourself at Twilio

Join the team as Twilio’s next Workday Sr. Architect.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to be a highly skilled and seasoned Workday Senior Architect with expertise in Workday Recruit and Talent & Performance. As a pivotal member of our team, you will take focus on Workday (Recruit, CRM, Offer Management, Performance, Succession and Feedback) to elevate our Workday platform and provide unparalleled support to our growing Twilions.

This proactive role requires collaboration with internal People teams to implement, optimize, and maintain the Twilio Workday platform. The ideal Architect will not only design and implement system changes but also maximize system efficiencies to meet the strategic and operational needs of the business while serving as a subject matter expert.

• Responsibilities
• In this role, you’ll:

System Design and Implementation: Design and implement system changes to align with business needs, managing the setup and data elements of foundational structures in Workday. Extensive knowledge understanding the system life cycles and possess a mix of HR system and process knowledge to interpret business requirements into technical solutions. Manage the lifecycle of features, from inceptions to implementation, throughout production until retirement/upgrade.

Subject Matter Expertise: Serve as a subject matter expert in Workday, emphasizing proficiency in Recruit, CRM, Offer Management, Performance, Succession, and Feedback. Provide consultative practical solutions with business process, design, configuration, and testing. Proactively offering options, risks, and downstream impacts related to decisions.

• End-User Support: Serve as an escalation point for advanced system issues to determine root cause analysis, identify, and implement potential solutions.
• Stakeholder Collaboration: Partner with business units to build strong relationships, ensuring alignment between Workday capabilities and business goals. Act as a trusted advisor to the stakeholders to influence the technology decisions.
• Reporting and Dashboards: Develop custom reports and dashboards tailored to the specific needs of business units, enhancing data-driven decision-making.
• Training and Documentation: Provide training and assistance to People support staff, creating and updating documentation and communications to ensure clarity and consistency. Mentor junior peers and offer shadowing opportunities.
• Release Management: Review functionality delivered in Workday releases to assess business impacts and identify opportunities for enhancements.
• Data Integrity: Maintain accountability for data integrity, focusing on quality, accuracy, reporting, timeliness, and usability across core systems and related interfaces.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Required:
• 5+ years of Workday configuration experience with a specialized focus in Workday (Recruit, CRM, Offer Management, Performance, Succession and Feedback.
• Exceptional attention to details, critical thinking, commitment to data integrity, organization, and adept problem-solving skills.
• Ability to gather technical and business requirements and translate into action plans.
• Understanding of data privacy practices and regulations, coupled with the discipline to handle highly strong verbal and written communication skills, ability to influence decisions and drive results.
• Strong interpersonal skills with the ability to develop and maintain relationships with business units and third-party vendors.
• Demonstrated ability to effectively manage multiple priorities and deliver timely, quality work within deadlines.
• Initiative-driven, inherently curious, and possessing analytical thinking.
• Excellent knowledge of PC software, including proficiency in Microsoft Office applications and Google Workspace.
• Desired:
• Workday Pro certifications are a plus.
• This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

• Compensation
• The estimated pay ranges for this role are as follows:
• Based in British Columbia. 97,700 -122,100 CAD
• Target Bonus Percentage 15%
• The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
• Applications for this role are intended to be accepted until March 20, 2026, but may change based on business needs.
• Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

• So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.