• The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Company Customers, Sales Representatives and other customer representatives
• Specialists are responsible to answer customer inquiries and/or resolve issues
• When necessary escalate tasks to the relevant party
• The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills
• Primary Areas of Responsibility
• Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps
• Collect payment information and validate past performance history for trade customers
• Update customer’s log in the system
• Disposition calls after completion of the call, capturing reason for call
• Always focus on the customer first model, providing feedback on the process
• Position Type and Expected Hours of Work
• C4 hours – Monday – Friday, 7am – 8pm CST; Sunday, 9am – 7pm CST
• Hours and breaks are assigned by business needs with a window to take lunch

This role is Remote

• Associate degree required or equivalent combinations of experience and education in lieu of degree required
• 2-4 years’ experience in customer facing support center
• Bilingual in French
• Demonstrates strong communication and oral skills; effectively communicate with internal/external customers
• Demonstrates the ability to work across functions
• Analyzing past due accounts and applying directive/parameters provided to make a decision
• Proficiency with Microsoft Office and specialized accounting / finance software systems (e.g., Cora/Salesforce)
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job
• The employee is frequently required to sit and reach with hands and arms
• The employee must occasionally lift and/or move up to 20 lbs
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The requirements listed above are representative of knowledge, skill and/or ability required

While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse and telephone to talk and hear