• You’ll be joining a team that loves design, innovation, problem solving and relishes the opportunity to serve as the unrelenting advocates of beautiful customer experiences

Conduct end-to-end research, utilizing a wide variety of methodologies to help us gain confidence uncovers for our products Work closely with product, design, and marketing teams to define the most important research questions, lead research, and come out with a clear POV on the most important insights Turn insights into action by partnering with cross-functional teams to create delightful and seamless customer experiences Mentor and coach more junior team members

• We are looking for a candidate who is passionate about design research and innovation, a creative problem solver and a constant advocate for the user and customer
• Minimum of 8 years of work experience leading design/UX research projects in a professional environment, preferably in a technology company or consulting firm
• A track record of successfully managing research engagements, from exploratory research to usability studies, impacting all aspects of business and product development
• Communication and presentation skills
• Ability to translate research data and insights into clear frameworks and actionable recommendation
• Ability to build narratives that weave together soft and hard data
• Strong storytelling, data visualization, and presentation skills
• Comfortable presenting findings in front of leadership and large audiences of key stakeholders
• Qualitative research skills:
• Demonstrated ability in designing and leading qualitative research, specifically remote IDIs and contextual inquiry
• Proficiency in using a wide range of digital UI research and mobile ethnography tools
• Value process and rigor but thrive on creative problem solving and research approaches
• Willingness to get your hands dirty and personally recruit participants as needed
• Quantitative research skills:
• An appreciation for the value of hard data in complementing qualitative findings
• Experience designing surveys and analyzing data

Even better if you have experience working with data science

• Company provides a competitive compensation package with a strong pay for performance rewards approach
• This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Company®: Careers | Benefits)

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location