• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers

Sales/productivity goals: sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team

• Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives

Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace

Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style

• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Coaches team on how to incorporate trends into their selling experience with customers
• Influences customer’s purchase decisions by balancing patience and assertiveness
• Sensitive to customer and team’s needs and tailors approach by reading cues

Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking

• Encourages team to build long-term relationships with customers to drive business
• Develops both self and individual product knowledge skills and remains aware of current collections
• Protects and drives the needs of the business at all times
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing
• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Creates enthusiasm and positivity for a shared vision and mission
• Leads by example
• Demonstrates confidence when leading the team and managing the store
• Takes initiative; has a high level of ownership and accountability for results of self and others
• Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate
• Builds trusting relationships with peers and team
• Acts as advocate for the team and Brand
• Workplace and Environment (continued)
• Is adaptable and flexible to change
• Switches gears based on the needs of the business both seamlessly and pro-actively
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times
• Fosters an environment of teamwork and collaboration
• Creates short and long-term strategies to achieve personal metrics and performance
• Uses available resources to make informed decisions and takes appropriate partners when necessary
• Utilizes Company tools to keep self-informed
• Delegates and empowers others
• Recognizes and values individual performance and communicates appropriately

Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff

• Resolves performance problems using appropriate communication, coaching and counseling techniques
• Creates a talent bench strength by actively recruiting and interviewing candidates
• Recruits, interviews, selects, on boards and retains top talent
• Acknowledges and reinforces the importance of how all roles contribute to the success of the store
• Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
• Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e
• Writes schedules to maximize business by scheduling right people, right place, right time
• Interacts and communicates with supervisor(s) on a regular basis to keep them informed
• Maintains interior and exterior upkeep of the building with partnership from the corporate office
• Understands and uses all retail systems and reporting tools
• Adheres to all retail policies and procedures including POS and Operations procedures
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals
• Mobility to maneuver the sales floor and stock room to provide and support customer service
• Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder

• Experience: 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable
• Possess current knowledge of fashion trends and competition in the marketplace
• Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook)
• Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Physical: Ability to communicate effectively with customers and team
• Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.) Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably

• BASE PAY RANGE $62,000.00 TO $91,000.00 Annually
• General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance
• Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations

General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation