• Support Engineer The future of AI whether in training or evaluation, classical ML or agentic workflows starts with high-quality data
• Job Description: We are seeking a talented Support Engineer to join our team and provide exceptional technical support for our industry-leading data labeling software
• As a Support Engineer, you will play a crucial role in ensuring the seamless operation of our platform and assisting our clients in resolving any technical issues they encounter
• You will work closely with our product and engineering teams to deliver prompt and effective solutions, contributing to the overall success of our product
• As our team scales, this role will play a critical part in advancing our support maturityimproving processes, strengthening our ability to deliver proactive support, and contributing to internal tooling and automation
• Provide technical support to clients via email and support tickets, addressing inquiries related to the installation, configuration, and usage of Label Studio
• Diagnose and troubleshoot software issues reported by clients, utilizing debugging tools and logs to identify root causes and implement timely resolutions
• Collaborate closely with Product, Engineering, and Customer Success to drive issue resolution
• Create internal and external documentation to improve support quality and self-service
• Proactively identify opportunities for process improvements and contribute to the continuous enhancement of our support procedures and workflows

Provide structured, high-quality customer updates throughout investigations

• 35 years in technical support or support engineering for a SaaS or developer-focused product
• Strong debugging skills across cloud environments, APIs, browser issues, and containerized systems
• Proficiency in Python or Javascript programming language for scripting and automation tasks
• Excellent problem-solving skills and ability to analyze complex technical issues
• Exceptional communication skills, both written and verbal, with a customer-centric approach
• Ability to thrive in a fast-paced environment, managing multiple priorities effectively and meeting tight deadlines

Strong teamwork and collaboration skills, with the ability to work cross-functionally with engineering, product management, and customer success teams

Strong understanding of cloud computing platforms, particularly AWS (Amazon Web Services), including services such as EC2, S3, Lambda, and IAM

The base cash compensation range for the United States is $75,000 to $90,000 USD