- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
- Monitor multiple feedback channels, e.g
- Github Issues & Discussions
- Identify where internal tooling might be developed or obtained to improve support efficiency
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing
- It's a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC
The entire process is fully remote and all communication will happen over email or via video chat usually take between 20-45 minutes each depending on the interviewer will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function
