This role can require regional travel as required for onsite customer visits
The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, reporting into our regional Support Engineering Manager based in the region
This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight
TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases)
A TAM Architect will be successful in the role if they provide the following aptitude and approach:
Highly technical with a focus on providing useful solutions to our users, customers, and prospects
Great communicator with team members and customers
Consulting, support, and project management skills and background
50% of the work will be case-initiated consultative support of strategic users/customers/prospects
50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)
Some onsite regional travel will be required, estimated currently at up to 35% of the time
Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
Provide architectural, technical, and migration guidance and assistance
Lead projects, escalations, and meetings to enable ongoing user/customer success
Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
Assist with hiring and mentoring new team members
Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
Требования
5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g
Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
A mindset of teamwork, global engagement, empathy, and solving challenging problems
A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
Self-driven, curious, and eager to continuously learn and grow
This person can be remote in North America
Highly technical with a focus on providing useful solutions to our users, customers, and prospects
Great communicator with team members and customers
Consulting, support, and project management skills and background
Навыки
5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
Условия
The typical starting salary for this role in the US is $157,000 - $195,000 USD
The typical starting salary for this role in US Premium Markets is $175,000 - $216,000 USD
These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting
The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments
An individual's placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization
Flexible work environment - ClickHouse is a globally distributed company and remote-friendly
Healthcare - Employer contributions towards your healthcare
Equity in the company - Every new team member who joins our company receives stock options
Time off - Flexible time off in the US, generous entitlement in other countries
A $500 Home office setup if you're a remote employee
Global Gatherings We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
