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Hire.Monster

Technical Program Manager, Customer Experience

Company
San Jose, California, US, San Jose, California, US
IT и технологииГибридМенеджментСША$$168k - $$277k

Обязанности

  • You will use your technical expertise to support other Technical Program Managers in driving end-to-end engineering planning and development across multiple cloud-based product and engineering teams

You will work in an agile environment, collaborating with engineering product teams to plan requirements, develop timelines, identify and mitigate risks to software delivery, and drive technical tradeoffs in collaboration with cross-functional leaders across Company

  • You will drive process improvements and contribute to the development and implementation of best practices and standards
  • Identify opportunities to optimize program planning and development
  • Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution
  • Identify potential risks and develop mitigation strategies to minimize impact on project timelines and deliverables
  • Serve as a central point of contact for project updates and communications, ensuring stakeholders are informed of progress, challenges, and changes
  • Oversee project budgets, ensuring financial resources are used effectively and efficiently to meet project goals
  • Ensure that engineering outputs meet Company's quality standards and customer expectations
  • Track project performance using appropriate Jira, Confluence and SharePoint
  • Report on progress, successes, and areas for improvement
  • Provide guidance and support to engineering teams, fostering a collaborative and productive work environment

Identify opportunities for process optimization and implement improvements to enhance project efficiency and outcomes

Требования

  • Bachelor's degree with computer science or STEM degree with 8+ years of experience within a program or product manager role or Master’s degree years with 6+ years of related experience
  • 4+ years of experience supporting software development projects/programs through the entire SDLC

Experience managing technical programs using agile project methodologies with the use of technologies such as Jira, Confluence or SharePoint

Условия

  • The starting salary range posted for this position is $168,800.00 to $241,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits
  • Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training
  • The full salary range for certain locations is listed below
  • For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process

U.S. employees are offered benefits, subject to Company’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Company matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance

  • Please see the Company careers site to discover more benefits and perks
  • Employees may be eligible to receive grants of Company restricted stock units, which vest following continued employment with Company for defined periods of time
  • U.S. employees are eligible for paid time away as described below, subject to Company’s policies:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Company
  • Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
  • Exempt employees participate in Company’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
  • Additional paid time away may be requested to deal with critical or emergency issues for family members
  • Optional 10 paid days per full calendar year to volunteer
  • For non-sales roles, employees are also eligible to earn annual bonuses subject to Company’s policies
  • Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Company plan

For quota-based incentive pay, Company typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

  • 1.5% of incentive target for each 1% of attainment between 50% and 75%;
  • 1% of incentive target for each 1% of attainment between 75% and 100%; and
  • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation
  • For non-quota-based sales performance elements such as strategic sales objectives, Company may pay 0% up to 125% of target
  • Company sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid
  • For quota-based sales roles on Company’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements

Зарплата

$168'800 - $277'400

Опубликовано: 13.01.2026