• As a Technical Service Support in our Cluster, you are at the crossroad between the technicians of our Lely Centers and your peers in the headquarters (Lely International) in Maassluis
• You will be part of the Technical Service Support for Feeding & Manure portfolio, pursuing the goal of providing a unique customer experience
• Your call will be to build knowledge through the network of trained technicians and to guarantee that Lely robots are installed, maintained and updated according to the highest standards
• You will review and validate Lely solutions in the field, sharing critical information for product improvement and development
• You ensure that field technicians are well-trained and capable to install and to maintain Lely products effectively
• You will visit farms together with the field technicians for supporting during installation and start-up, for training on the field or for the execution of audits
• You steer best use of Lely Tools & Apps for trouble shooting and data analysis
• You monthly participate in the hotline (24/7), providing technical support to the field technicians
• You will travel occasionally to attend meeting/events at Lely Campus in The Netherlands or in other Clusters (mainly Europe)

You can ask probing questions to eliminate certain issues and arrive at a solution

• You are a technical expert who can enthusiastically impart your technical knowledge to technicians while also extracting information from them to make our products even better
• Have a completed technical education
• Speak and write fluently in English
• Gained experience in a service-oriented technical role
• Are familiar with modern Tools&Apps for troubleshooting and reporting on Service
• A positive and proactive team worker, willing to work with a common purpose
• An assertive communicator, who dares to speak and write clearly to any audience
• An organized person who works with structure, capable of zooming in for details and of zooming out for maintaining an overview on complex projects
• Obsessed by efficiency
• You make good use of time and resources

Data driven in any aspect of the business

• Competitive employment conditions
• An open work environment with flexible working hours
• Freedom to organize your own work
• A conducive environment for personal development and growth
• Our Lely Academy with a variety of training programs
• A Cross functional team with plenty of learning opportunities and interactions
• A dynamic role with ample room for initiative and creativity

A Great Place to Work certified company