• We’re looking for Technical Support Analysts to help us deliver exceptional support for Rain’s platform and integrations
• You’ll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable
• Investigate and resolve advanced customer and partner issues related to Rain’s systems, APIs, and integrations
• Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed
• Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents
• Maintain accurate documentation and create troubleshooting guides for recurring issues
• Track trends and suggest improvements to prevent future issues
• Support new feature testing, integrations, and platform updates as needed

Ensure all tickets and incidents meet internal SLAs and quality standards

• 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments
• Strong analytical and problem-solving skills with a detail-oriented approach
• Familiarity with APIs, data analysis, and debugging workflows
• Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems
• Clear communication skills with the ability to translate technical information for non-technical users
• Ability to prioritize effectively and manage multiple complex cases at once

A collaborative mindset and a passion for continuous learning

• Work at the intersection of technology and finance, solving real-world problems with global impact
• Flexible, fully remote environment with opportunities for growth

Be part of a company shaping how stablecoins are used worldwide