And email heavily, requiring excellent communication, accuracy, and the ability to follow verification protocols while handling sensitive information

• Answer inbound calls and emails from participants needing assistance accessing or receiving their W?2s
• Verify caller identity following internal data?privacy and security protocols
• Walk callers through portal login, password resets, troubleshooting download/view issues
• Confirm W?2 mailing dates, reissue requests, and address discrepancies using internal systems
• Submit tickets or escalate complex cases (missing wages, incorrect SSNs, corrections requests) to the appropriate Zenith team
• Document all calls and interactions accurately in the employee/participant record
• Support general year?end tasks such as confirming contact information, assisting with portal navigation, and queue management

Maintain confidentiality of all tax? related and personal identifying information

• Comfort navigating HRIS, payroll portals, or benefit portals
• Strong communication skills with the ability to explain steps clearly over the phone
• High attention to detail with exceptional documentation accuracy
• Ability to handle high call volumes and maintain professionalism during peak demand
• Must be able to work onsite in downtown Pittsburgh during standard business hours
• HR/benefits call centers
• Administrative or clerical roles requiring documentation accuracy

Help?desk style troubleshooting

Compensation: $20.00 - $21.00 “Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan

• Our program provides employees the flexibility to choose the type of coverage that meets their individual needs
• Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”
• Pay Details: $20.00 to $21.00 per hour
• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan
• Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable