• The successful candidate will be responsible for the day-to-day oversight of the end to end operations management of assigned application portfolios
• Further, the candidate will drive operations excellence through aherence to enterprise and organizational standards and industry leading practices
• As part of that team, you will be part of the IT Technology Center, focused on developing and applying advanced capabilities in information sciences and information security
• The successful candidate will be responsible for Oversight and end to end Operations management of applications within assigned portfolio
• With Intermediate knowledge and experience, Operational Lead will independently (or with minimal oversight from Sr
• Operational Lead, would lead, drive, and execute the following list of responsibilities:
• At least 3 years of experience in Research & Development Pharmaceutical domain operations, with proven expertise managing application lifecycles, compliance, and stakeholder engagement in Research & Development environments

Plan, organize, and manage the execution of application end-to-end lifecycle operations (e.g., monitoring, incident resolution, patching, DR, minor enhancements, archival, decommission, other) for assigned groupings of applications (portfolios); inclusive of their front-end, middleware, reporting, and Infrastructure components

• Determine, establish, measure, and report application operational performance for relevant targets (e.g., SLA, SLO, SLI, OLA, Error Budget Policy)
• Determine, plan, organize, and managed the execution of application operations performance improvements (e.g., modernization, reliability, recoverability, FinOps, SLA/SLO/OLA/other)
• Plan, organize, and manage the ongoing adherence of assigned application groupings to Company standards (e.g., operations excellence, compliance, audit, DevXOps, security, other)
• Responsible for setting, publishing, governing, and driving operations standards and procedures across the enterprise
• Detect, surface, socialize, and action application operations insights (e.g., trending, performance, results) with stakeholders
• Plan, organize, socialize, and implement application annual support plans (e.g., scope, estimates, resourcing, contracting, other)
• Manage the resolution of application support issues (non-Prod and Prod) and subsequent problem investigations (RCA/CAPA)
• Manage customer and stakeholder application operations service support escalations and CSAT/NPS
• Collaborate with peers, customers, and others on common opportunities to simplify, optimize, and enhance application operations support
• Partner with Customer Success Manager on new engagements, improvements, and escalations

This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely

• The ideal candidate will be techno-functional and comfortable in both technical and functional operations subject matter
• However, candidates with proven expertise in IT operations, infrastructure management, and service delivery will also be considered without a formal degree
• Industry certifications are highly valued as proof of practical knowledge and skills
• 3+ years intermediate experience in IT Operations, infrastructure management, and service delivery
• Intermediate knowledge of SDLC processes and ITSM frameworks and practices
• Practical experience in Agile methodology and SCRUM processes
• Intermediate understanding and experience in DevSecOps, CI/CD Pipelines as well as SRE principles and practices
• Intermediate working knowledge in cloud based DevSecOps solutions
• Intermediate knowledge of software lifecycle management patterns, practices, methods and industry common supporting technologies
• Intermediate skills in implementing and managing automation tools and processes
• Intermediate knowledge of quality engineering and release management tools and practises
• Intermediate problem-solving skills with the ability to handle complex technical issues
• Ability to manage and execute technology lifecycle activities, inclusive of incident and problem lifecycle management

Self-learner with a drive to automate and simplify IT Operations

• Intermediate understanding of the cloud technologies, including networking, storage, database, security and integration services

Agile Methodology, Application Portfolio Management, Availability Management, Change Controls, Computer Science, Escalation Management, Incident Management, Information Technology Operations, IT Infrastructure Management, IT Operation, Management System Development, Operations Support, Problem Management, Quality Assurance (QA), Quality Engineering, Release Management, Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Software Lifecycle Management (SLM), Stakeholder Engagement, Testing

• Competitive remuneration
• Challenging career
• Professional growth based on performance
• Innovative and flexible working environment

Wide range of benefits $104,200.00 - $163,900.00 An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs

• The successful candidate will be eligible for annual bonus and long-term incentive, if applicable
• We offer a comprehensive package of benefits
• Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days
• More information about benefits is available at https://jobs.Company.com/us/en/compensation-and-benefits

No relocation