• The Card Customer Experience Product team is seeking a proactive Product Manager to lead product development and capabilities within the Card organizations, focusing on enhancing customer experiences for web and mobile
• Develops a product strategy and roadmap that delivers value to customers, with a focus on ensuring Chase is at leading edge of digital capabilities
• Manages discovery efforts and market research to uncover customer problems, target customer segments, and solutions to solve those problems
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Collaborate with design, engineering, research and marketing teams to drive new features and optimization of existing ones
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of initiatives
• Identify and champion new ideas across key customer journeys to increase customer satisfaction and engagement, and ensure consistency for the customer across channels
• Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs

Manage stakeholder communications to ensure business needs are met, set and manage expectations through effective written and oral communication

• 5+ years of experience in product management, preferably with experience in credit cards or digital banking
• Advanced knowledge of the product development life cycle, design, and data analytics
• Experience collaborating with UX design and research
• Demonstrable experience authoring business requirements, defining user stories and execution including bringing together cross functional teams within an Agile development framework

Experience in defining and building out product roadmap, prioritizing the backlog

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support

Financial coaching