- Proven experience (2 years) as a workstation support technician or in a similar technical support role
- Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment
- Communicate effectively with both technical and non-technical users, providing clear instructions and assistance
- Strong knowledge of operating systems, productivity software, and office applications
- Familiarity with DNS, Active Directory (what it does and how it works), and VPN
- Excellent communication skills, both verbal and written, with a customer-oriented approach
- Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment
- Strong problem-solving skills and the ability to think critically under pressure
- Adept at working independently as well as collaboratively within a team
- Prior customer service experience including face to face and via phone
- Candidate must have valid state issued driver’s license
- If required to travel, they will drive an *** vehicle
Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand
