The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance)

• The role requires interpreting information and independently determining appropriate courses of action across varied assignments

As a vital contributor to Humana’s Workforce Management team, the Professional 2 supports the Clinical Intake and Support Medicare Inpatient segment, focusing on scheduling, timekeeping, attendance line management, and absence administration with a strong emphasis on accuracy, compliance, and service delivery

• Administers daily workforce processes including staff scheduling, timekeeping, attendance line, and absence management to ensure operational continuity
• Assesses organizational staffing needs, identifies requirements, and recommends effective solutions to meet workforce objectives aligned with enterprise strategic planning
• Provides thorough analysis of talent and staffing needs, leveraging data to inform decision‑making and support optimal resource allocation
• Demonstrates a comprehensive understanding of departmental, segment, and organizational strategies, as well as operating objectives and their interconnections with related business areas
• Applies strong soft skills and effective communication in collaboration with leadership and back‑office teams, promoting a positive and productive work environment
• Exercises sound judgment in determining appropriate work methods, including the ability to resolve issues in ambiguous situations with minimal supervision
• Adheres to established guidelines and procedures, while seeking guidance as needed to ensure compliance with organizational standards and regulatory requirements
• Maintains professionalism and confidentiality in all workforce management activities
• While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required

Scheduled Weekly Hours

• 2 years or more of Workforce Management experience
• Knowledge & experience with WFO software such as Verint and Genesys
• Ability to work Eastern Standard Time
• Comprehensive knowledge of Microsoft products such as OneDrive, Excel, and PowerPoint
• Demonstrated ability to articulate ideas effectively in both written and oral forms
• Strong analysis, critical thinking, and analytical problem‑solving skills
• Ability to handle multiple tasks and deadlines with attention to detail
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Proven ability to work effectively with leadership and cross‑functional teams in a back‑office environment

Pay Range $59,300 - $80,900 per year

• This job is eligible for a bonus incentive plan
• This incentive opportunity is based upon company and/or individual performance
• Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being

Benefits include medical, dental and vision coverage; 401(k) retirement savings plan; paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave; short‑term and long‑term disability; and life insurance, among other opportunities